LIBASSEEN Exchange Policy

At LIBASSEEN, we want you to receive exactly what you ordered and in perfect condition. We offer an exchange policy only and do not offer refunds or money returns.

Exchange Period

You may request an exchange within 7 days of receiving your order.

Eligible for Exchange

An exchange will only be accepted if:

• You received a defective or damaged dress.

• You received the wrong dress/item compared to what you ordered.

Exchange Process

To request an exchange, please follow these steps:

1. Keep the original parcel slip and the dress in the same original condition as received.

2. The dress must be unworn, unused, unwashed, and unaltered, with its original packaging and tags intact.

3. Contact our Customer Support Team at +92 346 1481726 within 7 days of receiving your parcel.

4. Send us:

   • A clear picture of your parcel slip.

   • Clear and proper pictures of the defective dress, showing the issue clearly; or pictures of the wrong dress received.

5. Our team will review and authenticate your complaint to verify that the issue is genuine and eligible for exchange.

6. Once your request is approved, our support team will provide you with the further instructions for the exchange.

Important Conditions

• No refunds or money returns are available. LIBASSEEN only offers exchanges for eligible orders.

• Exchange requests must be made within 7 days of receiving the parcel.

• The item must be returned in its original, unworn and unused condition.

• Items that have been worn, washed, altered, damaged, or used after delivery may not be eligible for exchange.

• Exchange requests are subject to verification and approval by the LIBASSEEN support team.

• Exchanges are only available for defective items or wrong items received. Change of mind, size preference, color preference, or other personal reasons are not eligible for exchange.

Thank you for choosing LIBASSEEN. We appreciate your trust and support.